Make a Warranty Claim

Something not working? Start here.

1. Message us on WhatsApp or call with your order number and a description of the fault.
2. Where possible, send a short video of the problem. It very often saves a visit.
3. If we cannot fix it remotely, bring the unit in or we will collect it. Include the power adaptor and any mounting bracket.
4. We test, then repair or replace. Typical turnaround is 5 to 10 working days, longer if the part has to come from the distributor.